SMART 911 Emergency Response in Collier

Every second counts in an emergency. That’s why the Collier County Sheriff ’s Office and the Naples Police Department offer a database aimed at providing emergency dispatchers with immediate access to more information than ever. The Smart911 database allows citizens to create a secure safety profile of vital personal and household information, including medications, medical conditions and even photographs of each member of the household.

Information about family pets can also be entered. The safety profile will be displayed to 911 call takers immediately when that citizen places an emergency call. This safety profile provides much richer information than is currently available on incoming calls and can contain the specific details that first responders need in order to save lives. Citizens are responsible for filing their own safety profile. A profile is important for many reasons. A profile can give law enforcement immediate access to a photograph if a child goes missing. For the hearing-impaired, a profile can alert the call  taker to initiate text messaging as a means of communication in an emergency. A profile can also instantly provide emergency
responders with critical information about medical conditions and medications.

More than 2,900 safety profiles have been created since 2012 when the service started in Collier County. Smart911 is free and 100 percent private and secure. Safety profiles can be created through the Smart911 website at Profiles must be updated every six
months. Smart911 has the added benefit of being a national database, giving citizens the ability to have their information travel with them. While they may create their profile in their hometown, if they dial 911 anywhere in the country where the Smart911 service is active, their profile will be available to 911 call takers. Users can register their home phones as well as their cell phones and tie all of their phone numbers to their home address. They can enter as much or as little information as they choose. They can access their profile at any time and make any necessary updates.

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