There are a number of goals that clients want to achieve when they have decided to start a project. Over time we have learned that the foundation of any project and the top goal is the choice of the best contractor for the job. After all you are going to be spending a lot of time together. A client should always feel at “ease,” comfortable and satisfied with their decision. It should also be very “easy” to do business with each other. Phone calls and emails are replied to in a timely manner; you know who you are dealing with throughout the entire process and there are always, always solutions to any situation!
When you are at “ease” you know:
1) a high level of trust has been achieved.
2) the professionals will always do their best.
3) if an uncalculated issue should arise it will be addressed and immediately taken care of.
4) your home is important to your contractor and will be treated with courtesy and the utmost respect.
Let’s not forget our furry little friends. It can be very telling how they receive the contractors and staff when they enter your home and also how the contractors treat them. They have to go through the process too so you want it to be pleasant for them as well.
The “ease of doing business” starts from the first meeting to the very end of the project. There are a lot of emotions (as well as dollars) involved and it should always be a pleasant experience and feel good for everyone involved!
Here’s to an “easy” 2014.
May all your projects be the best experience ever!