Page 52 - April 2017 Life In Naplles Magazine

ITCHENS

BY CLAY
We Make Every Referral Proud COMMUNICATION

by Clay Cox
Owner/President • Kitchens by Clay
W e have found that a majority of our with their needs and desires sets a great foundation to
work from.
clients come to Kitchens by Clay not
knowing what to expect or where to
Equally important is listening. This works wonders.
start in the renovation process. Initially
their goal is to be provided with guidance. For us Listening more than talking can create an outcome where
some very important items will not be overlooked or
misinterpreted. Fully listening will remove assumptions
and judgments of how the project should be. Listening
also shows respect and understanding. After all there
are multiple participants in this event and everyone’s
thoughts, ideas and opinions are important.
A kitchen remodel is a definitive process. Because of
years of experience and an established schedule program
we have concluded that a kitchen renovation can be a great experience with a
happy outcome every time. However, a client may have a different view due to it
being a first time process or (hopefully not) a previous experience that didn’t go the
way they planned. It is our job to communicate to the client how this will work in
a manner they can understand and putting ourselves in their shoes helps.
At times there may be gaps in the process while waiting for products to
this is where the communication begins, but what be received. Consistent contact during this time is extremely important and
should we do next? Should we tour the showroom also an opportunity to connect and reassure that all is going well and the ever
opening and closing doors and drawers while telling important schedule is being followed. Conversation and listening is the key to
you all about the features available? Or should we a successful project.
invite you, the client, to sit and talk about who you So if you are ready to talk about your project we are here to listen. Please stop in!
are and what you are looking for? To us the latter is
more important. There will be plenty of time for the Please E-mail Clay with your questions or comments at clay@kitchensbyclay.com.
design aspect but having knowledge about the client Enjoy your remodel,
and knowing the history of their past projects along Clay Cox
ADVERTORIAL

Does your hair need more protein or more moisture?

by Erick Carter
H air is made up of protein and requires If your hair seems limp, stringy, and/or sticky,
add more protein. If your hair becomes easily
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is necessary. On the contrary, if your hair
Here are two easy tests you can use at home to try tangled, seems dry and weak, more moisture
and assess your own hair. appears hard and rough, chances are you
The wet test: wet your have too much protein. If it is weak and
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returns to the starting moisture.
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If it stretches even more happy to be of help.
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breaks, it is likely you need readers to write in your
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much, you are probably lacking moisture. at Erickcre8U@gmail.com or
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