Community Can Now Text Photos, Videos To 911

Amy Tuff at the dispatch station in the Emergency Operations Center in Collier County

The Collier County Sheriff ’s Office is the first public law enforcement agency in Florida to provide the community with the ability to text photos and videos to 911 dispatchers.

The cloud-based technology will give First Responders nearly instant access to pictures and videos of suspects, suspicious vehicles, or emergency scenes. When someone in Collier County uses a cell phone to call 911 or our non-emergency number, (239)252-9300, they can send photos and/or videos to dispatchers. The dispatchers can forward those videos and images to First Responders.

“We have always told our community, ‘See it, say it’,” said Sheriff Kevin Rambosk. “Now we can tell them, ‘See it, say it, send it.”

Sheriff Rambosk said this is next generation 911 technology that enhances public safety.

“The more information First Responders have, the quicker they can help, and a picture is worth 1,000 words,” he said.

Community Can Now Text Photos, Videos To 911

In the case of a missing child or endangered adult, for example, the person calling 911 to make a report can text a photo of the missing person to dispatchers, who can share it with First Responders throughout the county within seconds. Witnesses to a car crash can send images or video clips that show First Responders the number of people who are injured, their location at the crash site and how severe the crash was.

The capability will also prove to be an asset in a post hurricane situation, said CCSO Communications Director Bob Finney.

“People will be able to send us pictures and videos of damaged areas and roads that are blocked by fallen trees or downed powerlines,” Director Finney said. “This will help us prioritize the areas that need us the most.”

In 2014 the Collier County Sheriff ’s Office was the first agency in Florida to provide Text-to-911 service to its community.

“We are always looking at technology to identify ways we can enhance public safety here in Collier County,” Sheriff Rambosk said.

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